Terms and Conditions

1. Information about the company

Welcome to the website https://synesthesie.it

The Site is owned and operated by Ishiki S.r.l. (hereinafter “ISHIKI” or the “Company”), an Italian company with its registered office at Via Benedetto Dei 19, 50127 Florence, Italy, registered with the Companies’ Register of Florence with VAT number 07419980482.

The Company’s activities include the production, design and marketing of cosmetics and perfumes.

For inquiries, assistance or support, you may contact us through the channels indicated in the appropriate section of the Site.

Article 8 – Right of withdrawal

The customer is entitled to return one or more items purchased on the Site within 30 calendar days from the date of receipt of the Products. In the case of multiple orders, the deadline starts from the day the last item is received.

Mode of return:
  • Items cannot be returned at physical stores.
  • The return must be made through:
    • The online procedure provided by ISHIKI, described on the Site;
    • Postal or courier shipment, at customer’s expense. We recommend that you keep proof of mailing (e.g., registered mail or traceable shipment with a date certain).

Return shipping costs remain the responsibility of the customer, as does any liability for the reduction in value of the Products due to handling not necessary to verify their nature, characteristics and operation.

Conditions for return:
  • The customer must send notice of withdrawal by completing the appropriate form available on the Site.
  • The Products must be shipped within 30 days of the notice of withdrawal, in the original packaging, undamaged, unused and accompanied by all accessories and documents provided at the time of delivery (notices, warranties, certificates of authenticity, etc.), as well as the relevant delivery note.
  • Any promotional giveaways must also be returned.
Reimbursement:
  • The refund will be made through the same payment method used for the purchase, within 14 days after the Company receives the Products.
Exclusions:

Returns or refunds are not allowed in the following cases:

  • Customized, modified or altered items;
  • Damaged, used, incomplete or dirty items;
  • Products unfit for return for sanitary reasons, if already opened.

Items marked as “Final Sale” cannot be returned, refunded or exchanged.

Article 9 – Non-conforming products

In the event that the delivered Products do not correspond to the order placed, the customer shall:

  1. Promptly inform ISHIKI through the online form, specifying the nature of the non-compliance.
  2. Return the Products in their original packaging, undamaged, unused and accompanied by all accessories and documents (certificate of authenticity, warranty, etc.), along with a copy of the delivery note.
  3. Follow the return procedure indicated on the Site.

Return costs will be borne by the Company only if non-compliance is established, subject to proof of costs incurred by the customer. Reimbursement of these costs will be made by bank credit.

In the event that the Product cannot be repaired or replaced, ISHIKI will refund the price within 14 days of receipt of the return.

Under no circumstances may returns, exchanges or refunds be requested or handled at physical stores.

The provisions of this section do not limit rights under the legal warranty (see Article 13) or the right of withdrawal (Article 8).

Article 10 – Discount codes, offers and promotions

The Company may occasionally send promotional codes via email or advertising materials. Such codes:

  • Are personal and non-transferable;
  • have no monetary value and cannot be converted into cash;
  • may be subject to expiration, indicated in the relevant promotional material.

In the case of orders containing multiple items, the amount of the discount is proportionally distributed among the items. Accordingly, any refunds will be calculated net of the portion of the discount associated with the returned item.

Codes are invalid if incorrect, expired, or outdated, and cannot be replaced.

Only one code can be used per order. Some categories or products may be excluded from promotions. Discount codes are not applicable on already discounted products.