Terms and Conditions
1. Information about the company
Welcome to the website https://synesthesie.it
The Site is owned and operated by Ishiki S.r.l. (hereinafter “ISHIKI” or the “Company”), an Italian company with its registered office at Via Benedetto Dei 19, 50127 Florence, Italy, registered with the Companies’ Register of Florence with VAT number 07419980482.
The Company’s activities include the production, design and marketing of cosmetics and perfumes.
For inquiries, assistance or support, you may contact us through the channels indicated in the appropriate section of the Site.
Article 8 – Right of withdrawal
The customer is entitled to return one or more items purchased on the Site within 30 calendar days from the date of receipt of the Products. In the case of multiple orders, the deadline starts from the day the last item is received.
Mode of return:
- Items cannot be returned at physical stores.
- The return must be made through:
- The online procedure provided by ISHIKI, described on the Site;
- Postal or courier shipment, at customer’s expense. We recommend that you keep proof of mailing (e.g., registered mail or traceable shipment with a date certain).
Return shipping costs remain the responsibility of the customer, as does any liability for the reduction in value of the Products due to handling not necessary to verify their nature, characteristics and operation.
Conditions for return:
- The customer must send notice of withdrawal by completing the appropriate form available on the Site.
- The Products must be shipped within 30 days of the notice of withdrawal, in the original packaging, undamaged, unused and accompanied by all accessories and documents provided at the time of delivery (notices, warranties, certificates of authenticity, etc.), as well as the relevant delivery note.
- Any promotional giveaways must also be returned.
Reimbursement:
- The refund will be made through the same payment method used for the purchase, within 14 days after the Company receives the Products.
Exclusions:
Returns or refunds are not allowed in the following cases:
- Customized, modified or altered items;
- Damaged, used, incomplete or dirty items;
- Products unfit for return for sanitary reasons, if already opened.
Items marked as “Final Sale” cannot be returned, refunded or exchanged.
Article 9 – Non-conforming products
In the event that the delivered Products do not correspond to the order placed, the customer shall:
- Promptly inform ISHIKI through the online form, specifying the nature of the non-compliance.
- Return the Products in their original packaging, undamaged, unused and accompanied by all accessories and documents (certificate of authenticity, warranty, etc.), along with a copy of the delivery note.
- Follow the return procedure indicated on the Site.
Return costs will be borne by the Company only if non-compliance is established, subject to proof of costs incurred by the customer. Reimbursement of these costs will be made by bank credit.
In the event that the Product cannot be repaired or replaced, ISHIKI will refund the price within 14 days of receipt of the return.
Under no circumstances may returns, exchanges or refunds be requested or handled at physical stores.
The provisions of this section do not limit rights under the legal warranty (see Article 13) or the right of withdrawal (Article 8).
Article 10 – Discount codes, offers and promotions
The Company may occasionally send promotional codes via email or advertising materials. Such codes:
- Are personal and non-transferable;
- have no monetary value and cannot be converted into cash;
- may be subject to expiration, indicated in the relevant promotional material.
In the case of orders containing multiple items, the amount of the discount is proportionally distributed among the items. Accordingly, any refunds will be calculated net of the portion of the discount associated with the returned item.
Codes are invalid if incorrect, expired, or outdated, and cannot be replaced.
Only one code can be used per order. Some categories or products may be excluded from promotions. Discount codes are not applicable on already discounted products.
General Terms and Conditions of Sale from Synesthésie to Consumers
General Terms and Conditions of Sale from Synesthésie to Consumers The offer to Consumers and the sale of products to Consumers on the website www.synesthesie.it are governed by these General Terms and Conditions of Sale.
The website www.synesthesie.it, owned by Gabriele Mazzuoli with headquarters at Via Benedetto Dei 19, 50127 Florence FI
The consumer may contact Synesthésie by e-mail info@synesthesie.it.
Synesthésie’s business policy:
- Synesthésie’s commercial policy:The Seller offers products for sale on www.synesthesie.it and carries out its e-commerce activity exclusively towards its end users who are consumers within the meaning of Article 64 of Legislative Decree No. 206/2005 (“Consumer”) and who act on www.synesthesie.it for purposes not related to their commercial, entrepreneurial or professional activity, if any.
- In view of its commercial policy, the Seller reserves the right not to fulfill orders from parties other than the Consumer or otherwise orders and/or requests that do not conform to its commercial policy.
- These Terms and Conditions exclusively govern the offer, submission and acceptance of purchase orders for products at www.synesthesie.it
How to conclude the contract
- To conclude the contract for the purchase of one or more products on www.synesthesie.it, the consumer can register on the Site, subject to the General Terms of Use that he or she can consult of the Site, and follow the guided online purchase process.
- You must then complete the order form electronically and transmit it to the Seller, electronically, following the relevant instructions. The order form contains a cross-reference to the General Terms and Conditions of Sale and a summary of information about the essential characteristics of each product ordered and its price to the consumer (including all applicable taxes or duties), the means of payment that the consumer may use to purchase each product and the method of delivery of the products purchased, shipping and delivery costs, a cross-reference to the conditions for exercising your right of withdrawal and the manner and timeframe for returning the products purchased.
- The contract is concluded when the Seller receives, by electronic means, the consumer’s order form, after checking that the data is correct.
- The contract is concluded when the Seller receives, by electronic means, the consumer’s order form, after verifying the correctness of the data.Before proceeding to the purchase of the products, by transmission of the order form, the consumer will be asked to read carefully the General Conditions of Sale and the Right of Withdrawal Notice, to print a copy through the print command and to store or reproduce a copy for his personal use. He will also be asked to agree to the clauses that require his express approval.
- The order form will be stored in Synesthésie’s database for the period of time necessary to process orders and otherwise within the terms of the law. The consumer will be able to access his/her order form by going to the My Account section.
- Before the order form is transmitted, you will also be asked to identify and correct any data entry errors.
- The language available to conclude the contract with the Seller is Italian and English.
- Upon conclusion of the contract at www.synesthesie.it, Synesthésie will take over the consumer’s purchase order.
- The Seller may not process purchase orders that do not give sufficient guarantees of solvency on the part of the consumer or that are incomplete or incorrect or if the products are unavailable.
In these cases, it will inform the Consumer by e-mail that the contract is not concluded and that the Seller has not followed up on the ‘purchase order specifying the reasons.
If the products, presented on www.synesthesie.it in the E-COMMERCE section, are no longer available or on sale by Synesthésie at the time of the last access to the site or the submission of the order form, it will be the responsibility of the Seller to notify the consumer, promptly and in any event within thirty (30) days from the day following the day on which the consumer has transmitted his order to the Seller, of the possible unavailability of the products ordered. In the event that the order form is submitted and the price is paid, the Seller will refund what has already been anticipated by the Comsumer.
- By transmitting the order form electronically, the Consumer unconditionally accepts and agrees to abide by, in dealings with the Seller Synesthésie, these General Terms and Conditions of Sale.
- By submitting the order form to Synesthésie, the Consumer confirms that he/she is aware of and accepts the General Terms and Conditions of Sale and further information contained in the E-COMMERCE section of www.synesthesie.it, also referred to through links, including the General Terms and Conditions of Use and the Privacy Policy and Right of Withdrawal Policy.
- Once the contract is concluded, the Seller will send to the Consumer, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form (General Conditions of Sale, Information on the right of withdrawal, the information relating to the essential characteristics of the product and detailed indication of the price, means of payment and delivery costs).
Product information
- On the E-COMMERCE section of www.synesthesie.it, products are sold under the “Synesthésie” trademark, which is the exclusive property of Synesthésie, just as Synesthésie is responsible for the selection and packaging of the products.
- Product features are presented at www.synesthesie.it. The images and any videos should in all cases be understood as indicative and with the tolerances of use, taking into account also possible changes to the product packages made by the manufacturer. However, some colors and textures of the packages or products may appear mismatched due to the browser or monitor used.
All product images on www.synesthesie.it , including in the e-commerce section, are subject to approval by Synesthésie.
- Synesthésie performs the primary, secondary, and shipping packaging of the product (such as sealing the carton with adhesive tape and filming the package if necessary). Synesthésie performs packaging in the form deemed most appropriate, and is not responsible for any damage, tampering, or shortages that occur after the goods leave its warehouses.
Right of withdrawal and product warranty
The products will be delivered to the Consumer packaged. The Seller, in case of exercise of the right of withdrawal by the Consumer, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or have been damaged.
In any event, Synesthésie shall have no relationship with Synesthésie’s end customer ( the “Consumer”), and shall turn over to Synesthésie any claim wrongly spliced to it by the Consumer, relating to shipments and deliveries by Synesthésie made, or relating to orders to Synesthésie placed.
Payments
- Prices listed in the E-COMMERCE section of www.synesthesie.it are displayed in Euros and include VAT, containers, packaging.
- For payment of the price of the products and related shipping and delivery costs, the consumer may follow one of the methods indicated in the order form.
- In the case of payment by credit card, the financial information (for example, the number of the credit/debit card or the date of its expiration) will be forwarded, via encrypted protocol, to PayPal or other banks, which provide the relevant remote electronic payment services, without third parties being able, in any way, to have access to it. Such information, moreover, will never be used by the Seller except to complete the procedures relating to the ‘purchase by the Consumer, and to issue the relevant refunds in case of any returns of products, following the exercise of the right of withdrawal, or if it is necessary to prevent or report to the police commission of fraud on the E-COMMERCE section of www.synesthesie.it. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form from the Consumer to Synesthésie, will be debited from the Consumer’s bank account when the purchased products are shipped.
- Shipping and delivery of products
- To find out the specific shipping and delivery methods for the products, the Consumer may access the My Account section. The indications contained therein form an integral and substantial part of these General Terms and Conditions of Sale from Synesthésie to the Consumer and, therefore, are deemed to be fully known by the Consumer and accepted at the time of transmission of the order form.
- Child protection
- Minors under the age of 18 are not permitted, except under the supervision of an adult family member, to submit orders via the online order form.
- Customer Care
- The consumer may request any information through Synesthésie’s support service: the consumer can contact Synesthésie Customer Service via email
- Right of withdrawal
- The Customer’s rights are protected by D. lgs. 206/2005.
- The Customer’s rights are protected by the D. lgs.The consumer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the products purchased on the E-COMMERCE section of www.synesthesie.it, by giving notice to Synesthésie, by calling by writing to info@synesthesie.it.
- To withdraw from the contract, the consumer must use My Account.
- In this case, you must return the products to the Seller by handing them over to the courier for shipment within 10 (ten) working days starting from when you received the products.
- The only costs to you are the cost of returning products purchased from Synesthésie.
- However, if the Consumer decides to use the forwarding agent indicated by the Seller in the Return Form, he/she shall not be required to make the payment of the costs, on his/her own account, for the return of the purchased products. The payment of the costs of returning the purchased products will be made, on its behalf, directly by the Seller, which will therefore release the Consumer from any obligation to pay the shipper. The Seller, for the payment of the return, will in fact deduct from the refund a lump sum equal to the cost previously incurred for the shipment and delivery to the Consumer’s home of the purchased products. In addition, from the moment of the return of the purchased products to the shipper indicated by the Seller in the Return Form, the Seller releases the Consumer from any liability in case of loss or damage of the products during transportation.
- In the event that the Consumer decides to use a forwarding agent other than the one indicated by the Seller in the Return Form, he must instead personally pay the costs, at his own expense, of returning the purchased products. In this case, the cost previously incurred for the delivery to his home of the purchased products will also be reimbursed by Synesthésie, however, any liability in case of loss or damage of the products during transport will remain with the Consumer.
- The Right of Withdrawal – in addition to compliance with the terms and procedures described in 9.1, 9.2, 9.3, 9.4, 9.5, and 9.6 above – shall be deemed to have been properly exercised if the following conditions are also fully complied with:
- the Return Form must be properly completed and submitted to the Seller Synesthésie within 10 (ten) business days of receipt of the products;
- products must be returned in their original packaging;
- returned products must be sent to the Seller in a single shipment. In fact, the Seller reserves the right not to accept items from the same order, returned and shipped at different times;
- returned products must be delivered to the shipper within 10 (ten) working days starting from the date the Consumer received the products.
- If the Right of Withdrawal is exercised by following the manner and terms set forth in this paragraph 9, the Seller shall refund any monies already collected for the purchase of the products in the manner and terms provided.
- The amounts will be refunded in the shortest time possible and, in any case, within 30 (thirty) days from the date on which the Seller became aware of the exercise of the right of withdrawal, we will activate the refund procedures, once we have verified the proper execution of the terms and conditions indicated above.
- If the procedures and terms for exercising the right of withdrawal, as specified in this paragraph, are not respected, the Consumer shall not be entitled to a refund of the sums already paid to the Seller; however, he may re-obtain, at his own expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
- Time and method of reimbursement
- After the return of the products, the Seller shall make the necessary verifications regarding the conformity of the same with the conditions and terms indicated in paragraph 9.8. In the event that the verifications are positively concluded, the Seller shall provide to send, by e-mail, the relevant confirmation of acceptance of the products so returned.
- Regardless of the method of payment used, the refund shall be activated by the Seller in the shortest time possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of the right of withdrawal after verifying the proper execution of the right of withdrawal and acceptance of the returned products.
- If there is no correspondence between the consignee of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in the event of the exercise of the right of withdrawal, will be carried out by the Seller, in any case, against the person who made the payment.
- The value date of the re-credit is the same as that of the debit; consequently, the consumer will not suffer any loss in terms of bank interest.
- In case the consumer decides to use, for the return of the products, a shipper other than the one indicated by the Seller, he/she will be responsible for the shipping costs, including the liability in case of loss or damage of the products.
Complaints
Any reports, complaints or inquiries can be contacted at:
info@synesthesie.it quoting the order number assigned at the conclusion of the order assigned at the conclusion of the order and listed in the order confirmation sent by e-mail.
Under no circumstances will Synesthésie be involved in reports that the consumer intends to make to the Seller Synesthésie.
Edit and update
The General Terms and Conditions of Sale shall also be amended from time to time in consideration of any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on the E-commerce website of www.synesthesie.it.
Optional or mandatory nature of providing data
Providing www.synesthesie.it with your personal information that is requested on the various collection occasions may be necessary for the pursuit of the purposes identified in the appropriate notice, or optional.
The compulsory or optional nature of the provision is specified from time to time – with reference to the individual information requested – at the time of individual data collection, by appending an appropriate character (*) to the information of a compulsory nature.
Any refusal to communicate to Synesthésie certain of your data marked as mandatory makes it impossible to pursue the main purpose of the specific collection: such a refusal could, for example, make it impossible for Synesthésie to execute the contract for the purchase of products on www.synesthesie.it or to provide the other services available on www.synesthesie.it.
On the other hand, the provision to Synesthésie of further data, other than those marked as essential, is optional and has no consequences with regard to the pursuit of the main purpose of the collection (e.g., as the case may be, the use of the website and its services or the purchase of products).
Your rights:
You always have the right to obtain from Synesthésie confirmation of the processing or non-processing of personal data concerning you, even if not yet recorded, and access to your personal data in paper or computer format.
You also have the right to receive clear communication in intelligible form.
You also have the right to obtain from Synesthésie information about the origin of your personal data; the purpose and methods of the processing of your personal data; the categories of personal data subject to processing; the logic applied in the event of processing carried out with the aid of electronic tools; the identification details of the data controller and data processors; the indication of the recipients of the categories of recipients to whom the personal data have been or will be communicated; the storage period or the criteria that may be used to calculate it. All this information is contained in this Privacy Policy.
You always have the right to get from Synesthésie:
Updating, rectification, integration of your personal data;
- The deletion, transformation into anonymous form or blocking of your personal data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;
certification that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except where this proves impossible or involves the use of means manifestly disproportionate to the protected right.
In addition, you have the right to restrict the processing of your data at any time:
in caso di inesattezze dei tuoi dati personali;
In case of unlawful processing of the same, if you do not request deletion;
if the data are necessary to you for the establishment, exercise or defense of a legal claim;
- for reasons related to your particular situation, pending verification as to whether the Data Controller’s legitimate reasons prevail over yours.
You have, however, the right to object in whole or in part:
To the processing of personal data about you, for legitimate reasons even if relevant to the purpose of collection;
To the processing of personal data about you for the purpose of sending advertising or direct marketing material or for carrying out market research or commercial communication.
You may freely exercise your rights at any time, by written request addressed to Synesthésie – at the e-mail address info@synesthesie.it, to which we will promptly respond.
To ensure that your personal information is always accurate, up-to-date, relevant and complete, please notify us at info@synesthesie.it of any changes that have occurred.
Please note that data protection legislation allows Synesthésie – without the need to acquire your express consent – to use your e-mail address, for the purpose of direct sales of products similar to those you have already purchased, provided that you do not refuse such use (art.
130, para. 4, d. lgs. 196/2003).
We also point out that the Garante by its own measure has allowed Synesthésie to use your postal address to send you-along with administrative and accounting documents-advertising relating to products similar to those you have already purchased, provided that you do not refuse such use of the postal address issued (Garante Order of June 19, 2008, on simplifications of requirements with respect to processing for administrative and accounting purposes).
The above is the minimum information that Synesthésie is obliged to provide you with: for any further information regarding the processing of your personal data by Futura S.p.a., please read this Privacy Policy in full.
How and why we process your personal data
The website www.synesthesie.it serves an informational and commercial function, as it offers information about our Company’s products and price lists and delivers users to place orders directly online. In addition, this site is a digital communication tool.
The processing operations on personal data are carried out with mainly electronic and telematic methods by Synesthésie and other subjects who, appropriately selected as to reliability and competence, carry out operations instrumental to the pursuit of the purposes strictly related to the use of the website www.synesthesie.it, its services and the purchase of products through the website (see below, paragraph “Subjects who may process your personal data”).
In general, data are processed for the provision of the following services available by accessing our site:
- To enable browsing (see Cookies Policy);
- Site registration, to take advantage of related services;
Joining specific and additional services, such as our newsletter and other similar information services about our activity, creating your mailbox and sharing its contents, inviting your friends to join the world www.synesthesie.it, letting other users know about you by sending us your photo and comments;
- Order fulfillment and related activities;
Management of payments, including fraud control in the case of payment by credit card; in this case, the data released during the purchase process (first name, last name, address, credit card number, delivery address if different from the billing address) will be sent to the person in charge of fraud control and processed by him/her solely for this purpose;
Handling your inquiries: technical, commercial, about the progress of your orders, and inquiries in a broader sense;
Making contact with the contacts of our services (Press Office, Business Development, Web Marketing, Purchasing Office, Customer Service);
Request for assessment for your inclusion in our workforce by sending CV.
In the processing of data that may, directly or indirectly, identify you, we try to respect a principle of strict necessity. As a general rule, your data will be collected either by a specific procedure upon registration and access of the Restricted Area, or by automatic mode during the use of the Site, unless you access the non-restricted area anonymously.
For this reason, we have configured the site in such a way that the use of your personal data is kept to a minimum: therefore, the processing of your data is excluded when the purposes pursued in individual cases can be achieved by the use of anonymous data (as, for example, in market research aimed at improving services) or by other means that allow the data subject to be identified only when necessary or at the request of the authorities and the police (as, for example, for data relating to traffic and your stay on the website or your IP address).
In cases where it is necessary to collect personal information for other purposes, this will be clearly evidenced by notice, placed before the data collection form
In some cases, as expressly stated in the notice, your data will be subjected – with your express consent – to processing aimed at creating profiles based on your preferences and purchases. This is for the purpose of sending you information targeted to your needs and interests. Except in the case provided for by ‘art. 130, paragraph 4, d. lgs. 196/2003 (in which the owner may use your data to send you advertising e-mails about its products and services, similar to what you have already purchased, unless you refuse such use), the Owner may use your data to send you advertising about its services and products only with your consent.
Your data will be disclosed to third parties only with your express consent, except in cases where disclosure is required by law or is necessary for purposes provided for by law for the pursuit of which the data subject’s consent is not required; in such cases, the data may be made available to third parties who will process them independently and solely for the aforementioned purposes.
Any processing purpose other than the specific purpose for which you have provided your personal data will be highlighted in the information notice and will be pursued by Synesthésie only after acquiring your express consent (what happens, for example, customer profiling activities based on preferences and buying habits), in order to allow transparency and user awareness.
There are, however, processing operations for which the regulations provide for the exclusion of consent: for example, we inform you that Synesthésie may process your personal data without obtaining your consent when this is necessary to comply with a legal obligation or when it is necessary to execute the obligations contractually undertaken towards you (as in the case where you have purchased products or have requested to take advantage of specific services through our site).
If you share some content through one or more social networks, the site may access some of your account or profile information if you have enabled sharing of your account or profile information with applications open to third parties.
Synesthésie reserves the right to delete accounts and all related data in the event that content that is illicit, detrimental to the image of Synesthésie and/or its products or third parties, or otherwise offensive content or content that promotes illegal or defamatory activities, pornographic content, content that incites violence, or content that promotes discrimination related to race, gender, religion, and sexual orientation is detected.
In accordance with Articles 13 and 14 of the GDPR, Synesthésie will provide you with the information on data processing at a time prior to or at the latest at the time of data collection (e.g. at the time of registration or at the time of finalizing an order).
Subjects who may process your personal data
Synesthésie has decided to use third parties to process your personal data, for certain activities. The third parties carrying out these operations have been adequately selected and are found to be experienced, capable and reliable, and offer suitable guarantees of full compliance with current processing provisions, including the data security profile.
These third parties have been appointed “data processors” for this purpose and carry out their activities according to the instructions given by Synesthésie and under its control (list). We periodically verify that the controllers have fulfilled the tasks entrusted to them on time and that they continue to provide appropriate guarantees of full compliance with the provisions on the protection of personal data.
Your data are then processed by our employees in charge of individual services; the categories of employees who carry out these activities depend on the purposes for which the data were given and are always indicated in the information notice that we present to you when we release your personal data.
In summary, the data conferred may be made accessible for the purposes specified in the preceding points: (i) to employees and collaborators of the Data Controller, in their capacity as appointees and/or internal data processors and/or system administrators; and (ii) to third-party companies or other entities that perform outsourcing activities on behalf of the Data Controller, in their capacity as appointees and/or data processors. In addition, personal data may be communicated, for the purposes referred to in point 1, to, (iii) Companies or external professionals who carry out specific tasks on behalf of the Data Controller (by way of example but not limited to, data processing, assistance, consultancy in administrative, accounting, tax, legal, regulatory, management/maintenance/implementation of the company’s IT systems), only if the communication of the data is necessary and/or in any case functional for the pursuit of the above purposes; (iv) Law firms and attorneys, for the possible protection of contractual rights; (v) Credit Institutions, and if necessary, to financial, leasing, credit recovery, protection and assignment companies, for the management of economic transactions; and (vi) Central and peripheral State Bodies, Public Bodies and other Institutions for the fulfillment of any Law obligations. It is in any case understood that the Holder, if it becomes necessary, will have the right to move the servers also outside the EU. In this case, the Data Controller assures as of now that the transfer of Data outside the EU will take place in accordance with the applicable legal provisions, subject to the conclusion of standard contractual agreements provided by the European Commission.
Method and duration of storage of your data
Data are processed and stored with the adoption of specific security measures aimed at avoiding any data breaches, such as data loss, possible illicit and/or incorrect use and unauthorized access. However, these measures, due to the nature of the online transmission medium, cannot absolutely limit and/or exclude any risk of unauthorized access or dispersion of data. To this end, it is advisable to periodically check that the medium used for browsing and accessing the Site is equipped with software devices suitable for the protection of network transmission of data, both incoming and outgoing (such as up-to-date antivirus systems) and that the Internet service provider has adopted suitable measures for the security of network transmission of data (such as, for example, firewalls and/or spam filters).
In any case, it is pointed out that personal data:
- are kept on servers located in Gatteo a Mare (FC) within the European Union and will be processed and stored for as long as necessary to fulfill the purposes for which they are collected, as well as for as long as necessary to fulfill them;
If voluntarily provided they will be retained until consent is withdrawn or until the purpose for which they were provided is achieved or therefore as long as there is a legitimate business interest;
If collected while browsing the Site, they are kept for the duration of the session itself. Once these terms have expired, the data will be destroyed, deleted or anonymized (if not already collected anonymously). In addition, navigation data collected for the purpose of advertising personalization (marketing and profiling) are kept for a maximum time of 12 (twelve) months, and then automatically deleted.
Minors
It is expressly understood that only those over 14 (fourteen) years of age may express consent to the processing of their personal data in connection with the direct offering of information society services. With respect to such services, the processing of personal data of a child under the age of 14 (fourteen) is lawful provided that it is given by the person exercising parental responsibility.
Security measures
We take appropriate security measures in order to minimize the risks of destruction or loss – including accidental – of data, unauthorized access, or processing that is not permitted or not in accordance with the purposes of collection set out in our Privacy Policy.
However, Synesthésie cannot guarantee to its users that the measures taken for the security of the site and the transmission of data and information on the site limit or exclude any risk of unauthorized access or dispersion of data by devices pertaining to the user. We recommend that you ensure that your computer is equipped with appropriate software for the protection of network transmission of data, both incoming and outgoing (such as up-to-date antivirus systems) and that your Internet service provider has taken appropriate measures for the security of network transmission of data (such as firewalls and spam filters).
Payments
The Data Controller and Data Processor do not hold Credit Card data entered by Customers.
In order to ensure greater security, Credit Card data entered by customers is transmitted from the browser directly to Unicredit’s banking gateway without passing through internal systems. For the purpose of concluding the financial transaction, Unicredit only communicates a credit card token to the Manager. This obviously does not imply the need to have a current account with this banking institution, and credit cards issued by any bank and of any type can be used. Authorization of payment, in the case of using a credit card, occurs at the time of the order while the corresponding charge at the time of shipment.
In case of payment by Paypal, the customer is redirected to a secure page managed by Paypal itself where the authentication required for payment is requested. The charge is made at the same time as the order.
In the event that someone gets hold of your Credit Card information, it is important to know that you can always contact your Credit Card provider and refuse the charge, obtaining, once the actual conditions of use of the Card have been ascertained, a refund of the amounts charged.
Links to third-party sites
Our website may, from time to time, contain links to third party websites (e.g. affiliates, partners etc.) that may offer useful information and services to our Clients and/or visitors. We are providing these links to you only as a convenience and the inclusion of the links does not imply endorsement of the relevant website by Synesthésie. If you access these links and websites, please note that the owner and controller is not responsible for the actions of these third parties, which have their own Privacy Policies. Please check these policies before sending personal information to these websites, especially if they are intended for countries outside the European Union.
Instruments of protection
Any dispute regarding the processing described above may be the subject of a complaint to the Guarantor for the Protection of Personal Data, located at Piazza Venezia 11, 00187, Rome (RM). The possibility of recourse to the Judicial Authority remains unaffected.
Contacts
If you would like more information about how Synesthésie processes your personal data, please email info@synesthesie.it.
To learn about your rights and to keep up to date with the legislation on the protection of individuals with respect to the processing of personal data, we recommend that you visit the website of the Garante per la protezione dei dati personali at http://www.garanteprivacy.it/.
Applicable law
This Privacy Policy is governed by Italian law and in particular by the Personal Data Protection Code (Legislative Decree No. 196 of June 30, 2003), which regulates the processing of personal data – including data held abroad – carried out by anyone who is resident or based in Italy.
The Code ensures that the processing of personal data is carried out with respect for the fundamental rights and freedoms, as well as the dignity of the person concerned, with particular reference to confidentiality, personal identity and the right to protection of personal data.
Changes and updates to the Privacy Policy
Synesthésie may modify or simply update, in whole or in part, the Privacy Policy of the website, including in consideration of changes in the laws or regulations that govern this matter and protect your rights. Changes and updates to the Privacy Policy will be notified to users on the Home Page as soon as they are adopted and will be binding as soon as they are posted on the website. Therefore, please access this section regularly to check for the publication of the most recent and updated Privacy Policy.
TERMS AND CONDITIONS
This document sets out the general terms and conditions on the basis of which the use of the eCommerce www.synesthesie.it is offered to users, enabling the purchase of its products.
The customer is required to carefully read the general conditions made available here, in order to allow their knowledge, storage and reproduction, in accordance with the law.